Support

Support is by email: hello@westwardconsulting.ai. Replies come from the team that builds Parcel, not a chatbot or an outside call center, and there is no bot to get past first. Include your workspace name and, for a problem, what you clicked and what you saw.

For teams and brokerages, see plans for teams.

• Parcel has no passwords. Enter your email and we send a 6-digit code that works for 10 minutes.
• No code? Check spam and promotions, wait a minute, then ask for a new one. Work inboxes sometimes hold mail from new senders.
• Signed in but don't see your workspace? You may be using a different email from the one the workspace owner added.

• Change or cancel your plan from Plan & billing in your workspace. Upgrades are charged right away, prorated for the rest of the period; downgrades take effect when your plan renews, and you keep everything until then.
• To cancel, click Cancel plan on Plan & billing, then confirm. No call or email needed, and no fee. The plan runs to the end of the period you've paid for and nothing more is charged. Plans are month to month with no setup fee; a yearly plan's owner gets an email a week before it renews.
• Every allowance is a hard cap shown on the Usage page in your workspace, so nothing is billed automatically for going over.
• A workspace owner can download all the workspace's data as CSV from Export your data, at any time and also after cancelling.
• Yearly billing: 1 month free a year on Deal Radar, Email Outreach and their bundles, 2 months free on AI tools and suites, and no discount on plans with AI Caller. Allowances reset on the 1st (UTC), and the month you first subscribe gets the share for the days left in it. Invoices and receipts come from Stripe.
• Prices and what each plan includes are on the pricing page.

• Which markets have live feeds, and what isn't covered, is on the coverage page, with a form to request your county.
• Email Outreach sends from mailboxes you own, starting slowly and rising each week. A mailbox pauses itself when more than 2% of its recent emails bounce, to protect its reputation; clean the list, then resume it on the outreach page.
• AI Caller is in early access and can't be bought yet. Request access on the pricing page and we'll email you when it opens.
• Owner contact lookups count only when a phone number is found. Phones from lookups are for your own manual calls after your Do Not Call checks.

Businesses use Parcel to find properties in public records and reach owners. To stop hearing from one, use the unsubscribe link in their email, or say "stop calling" or press 9 on their call. It takes effect immediately.

You can also email hello@westwardconsulting.ai with the business name and how they reached you. We'll make sure they stop, and if you ask, block you across every Parcel workspace. See the privacy policy.

Workspace owners can download their workspace's data themselves from Export your data. To get a copy of your personal data, correct it or delete your account, email hello@westwardconsulting.ai from the address on your account. Details are in the privacy policy.

• The REST API is documented at /docs. Every plan, including free, gets API keys.
• The MCP server at /mcp gives ChatGPT, Claude and other assistants read-only public tools: seller signals by market, covered markets, offer math and outreach rules. It can't call, text or email anyone.

Email hello@westwardconsulting.ai with the details and how to reproduce it. Please don't access other people's data or disrupt the service while testing. We'll confirm we received it and tell you when it's fixed.